Last updated March 18, 2024
This privacy notice for Propane Chat, LLC
(
- Visit our website
at propanechat.com , or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help
you understand your privacy rights and choices. If you do not agree with our policies
and practices, please do not use our Services.support@propanechat.com .
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more
details about any of these topics by clicking the link following each key point or
by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate
our Services, we may process personal information depending on how you interact with us and
the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information?
Do we receive any information from third parties?
How do we process your information? We process your information to provide,
improve, and administer our Services, communicate with you, for security and fraud prevention,
and to comply with law. We may also process your information for other purposes with your
consent. We process your information only when we have a valid legal reason to do so. Learn
more about how we process your information.
In what situations and with which
How do we keep your information safe? We have
What are your rights? Depending on where you are located geographically,
the applicable privacy law may mean you have certain rights regarding your personal information.
Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your
rights is by
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that
we collect depends on the context of your interactions with us and the Services, the
choices you make, and the products and features you use. The personal information we
collect may include the following:
usernames
email addresses
Sensitive Information.
All personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you
visit our Services.
We automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when you use
our Services, and other technical information. This information is primarily needed to
maintain the security and operation of our Services, and for our internal analytics
and reporting purposes.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic,
usage, and performance information our servers automatically collect when you access
or use our Services and which we record in log files. Depending on how you interact
with us, this log data may include your IP address, device information, browser
type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed,
searches, and other actions you take such as which features you use), device event
information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
- Device Data. We collect device data such as information about your
computer, phone, tablet, or other device you use to access the Services. Depending
on the device used, this device data may include information such as your IP address
(or proxy server), device and application identification numbers, location, browser
type, hardware model, Internet service provider and/or mobile carrier, operating
system, and system configuration information.
- Location Data. We collect location data such as information about your
device's location, which can be either precise or imprecise. How much information we
collect depends on the type and settings of the device you use to access the
Services. For example, we may use GPS and other technologies to collect geolocation
data that tells us your current location (based on your IP address). You can opt out
of allowing us to collect this information either by refusing access to the
information or by disabling your Location setting on your device. However, if you
choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to
comply with law. We may also process your information for other purposes
with your consent.
We process your personal information for a variety of reasons, depending on how you
interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user
accounts. We may process your information so you can create and log in to your account, as
well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We
may process your information to respond to your inquiries and solve any
potential issues you might have with the requested service.
- To send administrative information to you. We may
process your information to send you details about our products and services,
changes to our terms and policies, and other similar information.
- To save or protect an individual's vital
interest. We may process your information when necessary
to save or protect an individual’s vital interest,
such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS
YOUR INFORMATION?
In Short: We only process
your personal information when we believe it is
necessary and we have a valid legal reason (i.e.
If you are located in the EU or UK, this
section applies to you.
The General Data Protection Regulation (GDPR) and
UK GDPR require us to explain the valid legal
bases we rely on in order to process your personal
information. As such, we may rely on the following
legal bases to process your personal information:
- Consent. We may process
your information if you have given us permission
(i.e.
, consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We
may process your personal information when we
believe it is necessary to
fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legal Obligations. We may
process your information where we believe it is
necessary for compliance with our legal
obligations, such as to cooperate with a law
enforcement body or regulatory agency, exercise
or defend our legal rights, or disclose your
information as evidence in litigation in which
we are involved.
- Vital Interests. We may process
your information where we believe it is necessary
to protect your vital interests or the vital interests
of a third party, such as situations involving potential
threats to the safety of any person.
If you are located in Canada, this section
applies to you.
We may process your information if you have given
us specific permission (i.e.
In some exceptional cases, we may be legally
permitted under applicable law to process your
information without your consent, including, for
example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and
prevention
- For business transactions provided certain
conditions are met
- If it is contained in a witness statement and
the collection is necessary to assess, process,
or settle an insurance claim
- For identifying injured, ill, or deceased
persons and communicating with next of kin
- If we have reasonable grounds to believe an
individual has been, is, or may be victim of
financial abuse
- If it is reasonable to expect collection and
use with consent would compromise the
availability or the accuracy of the information
and the collection is reasonable for purposes
related to investigating a breach of an
agreement or a contravention of the laws of
Canada or a province
- If disclosure is required to comply with a
subpoena, warrant, court order, or rules of the
court relating to the production of records
- If it was produced by an individual in the
course of their employment, business, or
profession and the collection is consistent with
the purposes for which the information was
produced
- If the collection is solely for journalistic,
artistic, or literary purposes
- If the information is publicly available and is
specified by the regulations
In Short: We may share information in specific
situations described in this section and/or
with the following
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Analytics. We may share your information with Google
Analytics to track and
analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting . To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
We use Google Drive files you select to provide the
chatbot service, and do not share your Google
Workspace data with any third parties. Google
Workspace APIs are not used to develop, improve, or
train generalized AI and/or ML models.
5. HOW LONG DO WE KEEP YOUR
INFORMATION?
In Short: We keep your information for as
long as necessary to
We will only keep your personal
information for as long as it is
necessary for the purposes set out in
this privacy notice, unless a longer
retention period is required or
permitted by law (such as tax,
accounting, or other legal
requirements).
When we have no ongoing legitimate
business need to process your personal
information, we will either delete or
6. HOW DO WE KEEP YOUR
INFORMATION SAFE?
In Short: We aim to protect your personal
information through a system of
We have implemented appropriate and
reasonable technical and
7. DO WE COLLECT INFORMATION
FROM MINORS?
In Short: We do not knowingly collect
data from or market to
We do not knowingly solicit data from
or market to children under 18 years
of age. By using the Services, you
represent that you are at least 18 or
that you are the parent or guardian of
such a minor and consent to such minor
dependent’s use of the Services. If we
learn that personal information from
users less than 18 years of age has
been collected, we will deactivate the
account and take reasonable measures
to promptly delete such data from our
records. If you become aware of any
data we may have collected from
children under age 18, please contact
us at support@propanechat.com
8. WHAT ARE YOUR PRIVACY
RIGHTS?
In Short:
In some regions (like
We will consider and act upon any
request in accordance with applicable
data protection laws.
If you are located in the EEA or UK
and you believe we are unlawfully
processing your personal information,
you also have the right to complain to
your Member State data
protection authority or UK data protection authority.
If you are located in Switzerland,
you may contact the Federal Data Protection
and Information
Commissioner.
Withdrawing your consent:
If we are relying on your consent to process
your personal information,
However, please note that this will not
affect the lawfulness of the processing
before its withdrawal nor,
Opting out of marketing and
promotional communications: You can
unsubscribe from our marketing and
promotional communications at any time
by
Account Information
If you would at any time like to review
or change the information in your
account or terminate your account, you
can:
Contact us using the contact information provided.
Upon your request to terminate your
account, we will deactivate or delete
your account and information from our
active databases. However, we may retain
some information in our files to prevent
fraud, troubleshoot problems, assist
with any investigations, enforce our
legal terms and/or comply with
applicable legal requirements.
If you have questions or comments about
your privacy rights, you may email us at support@propanechat.com .
9. CONTROLS FOR DO-NOT-TRACK
FEATURES
Most web browsers and some mobile
operating systems and mobile
applications include a Do-Not-Track (
10. DO UNITED STATES
RESIDENTS HAVE SPECIFIC
PRIVACY RIGHTS?
In Short: If you are a resident of , Connecticut , Utah
What categories of personal
information do we collect?
We have collected the following
categories of personal information in
the past twelve (12) months:
| Category | Examples | Collected |
A. Identifiers | Contact details, such as real
name, alias, postal address,
telephone or mobile contact
number, unique personal
identifier, online identifier,
Internet Protocol address,
email address, and account
name |
B. Personal information as
defined in the California
Customer Records statute | Name, contact information,
education, employment,
employment history, and
financial information |
Gender and date of birth | ||
Transaction information,
purchase history, financial
details, and payment
information | ||
Fingerprints and voiceprints | ||
Browsing history, search
history, online | ||
Device location | ||
Images and audio, video or
call recordings created in
connection with our business
activities | ||
Business contact details in
order to provide you our
Services at a business level
or job title, work history,
and professional
qualifications if you apply
for a job with us | ||
Student records and directory
information | ||
Inferences drawn from any of
the collected personal
information listed above to
create a profile or summary
about, for example, an
individual’s preferences and
characteristics | ||
- Category A -
As long as the user has an account with us
We may also
collect other
personal
information
outside of these
categories
through
instances where
you interact
with us in
person, online,
or by phone or
mail in the
context of:
- Receiving
help through
our customer
support
channels;
- Participation
in customer
surveys or
contests; and
- Facilitation
in the
delivery of
our Services
and to respond
to your
inquiries.
How do we use
and share your
personal
information?
Learn about how we
use your personal
information in the
section,
Will your
information be
shared with
anyone else?
We may disclose
your personal
information with
our service
providers
pursuant to a
written contract
between us and
each service
provider. Learn
more about how
we disclose
personal
information to
in the section,
We may use your
personal
information for
our own business
purposes, such
as for
undertaking
internal
research for
technological
development and
demonstration.
This is not
considered to be
We have not
disclosed, sold,
or shared any
personal
information to
third parties
for a business
or commercial
purpose in the
preceding twelve
(12) months. We will not sell
or share
personal
information in
the future
belonging to
website
visitors, users,
and other
consumers.
California
Residents
California Civil
Code Section
1798.83, also known
as the
If you are under 18
years of age, reside
in California, and
have a registered
account with the
Services, you have
the right to request
removal of unwanted
data that you
publicly post on the
Services. To request
removal of such
data, please contact
us using the contact
information provided
below and include
the email address
associated with your
account and a
statement that you
reside in
California. We will
make sure the data
is not publicly
displayed on the
Services, but please
be aware that the
data may not be
completely or
comprehensively
removed from all our
systems (e.g.
CCPA Privacy
Notice
This section
applies only to
California
residents. Under
the California
Consumer Privacy
Act (CCPA), you
have the rights
listed below.
The California
Code of
Regulations
defines a
(1) every
individual who is
in the State of
California for
other than a
temporary or
transitory purpose
and
(2) every
individual who is
domiciled in the
State of
California who is
outside the State
of California for
a temporary or
transitory purpose
All other
individuals are
defined as
If this
definition of
Your rights
with respect
to your
personal data
Right to
request
deletion of
the data —
Request to
delete
You can ask for
the deletion of
your personal
information. If
you ask us to
delete your
personal
information, we
will respect
your request and
delete your
personal
information,
subject to
certain
exceptions
provided by law,
such as (but not
limited to) the
exercise by
another consumer
of his or her
right to free
speech, our
compliance
requirements
resulting from a
legal
obligation, or
any processing
that may be
required to
protect against
illegal
activities.
Right to be
informed —
Request to
know
Depending on
the
circumstances,
you have a right
to know:
- whether we
collect and
use your
personal
information;
- the
categories of
personal
information
that we
collect;
- the purposes
for which the
collected
personal
information is
used;
- whether we
sell or share
personal
information to
third parties;
- the
categories of
personal
information
that we sold,
shared, or
disclosed for
a business
purpose;
- the
categories of
third parties
to whom the
personal
information
was sold,
shared, or
disclosed for
a business
purpose;
- the business
or commercial
purpose for
collecting,
selling, or
sharing
personal
information;
and
- the specific
pieces of personal
information we
collected about
you.
In accordance
with applicable
law, we are not
obligated to
provide or
delete consumer
information that
is de-identified
in response to a
consumer request
or to
re-identify
individual data
to verify a
consumer
request.
Right to
Non-Discrimination
for the
Exercise of a
Consumer’s
Privacy Rights
We will not
discriminate
against you if
you exercise
your privacy
rights.
Right to Limit
Use and
Disclosure of
Sensitive
Personal
Information
We do not process
consumer's sensitive
personal
information.
Verification
process
Upon receiving
your request, we
will need to
verify your
identity to
determine you
are the same
person about
whom we have the
information in
our system.
These
verification
efforts require
us to ask you to
provide
information so
that we can
match it with
information you
have previously
provided us. For
instance,
depending on the
type of request
you submit, we
may ask you to
provide certain
information so
that we can
match the
information you
provide with the
information we
already have on
file, or we may
contact you
through a
communication
method (e.g.
We will only
use personal
information
provided in your
request to
verify your
identity or
authority to
make the
request. To the
extent possible,
we will avoid
requesting
additional
information from
you for the
purposes of
verification.
However, if we
cannot verify
your identity
from the
information
already
maintained by
us, we may
request that you
provide
additional
information for
the purposes of
verifying your
identity and for
security or
fraud-prevention
purposes. We
will delete such
additionally
provided
information as
soon as we
finish verifying
you.
Other privacy
rights
- You may
object to the
processing of
your personal
information.
- You may
request
correction of
your personal
data if it is
incorrect or
no longer
relevant, or
ask to
restrict the
processing of
the
information.
- You can
designate an
authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may
request to opt
out from
future selling
or sharing of
your personal
information to
third parties.
Upon receiving
an opt-out
request, we
will act upon
the request as
soon as
feasibly
possible, but
no later than
fifteen (15)
days from the
date of the
request
submission.
To exercise
these rights,
you can
contact us at
support@propanechat.com,
support@propanechat.com ,
Colorado
Residents
This section
applies only to
Colorado
residents. Under
the Colorado
Privacy Act
(CPA), you have
the rights
listed below.
However, these
rights are not
absolute, and in
certain cases,
we may decline
your request as
permitted by
law.
- Right to be
informed
whether or not
we are
processing
your personal
data
- Right to
access your
personal data
- Right to
correct
inaccuracies
in your
personal data
- Right to
request
deletion of
your personal
data
- Right to
obtain a copy
of the
personal data
you previously
shared with us
- Right to opt
out of the
processing of
your personal
data if it is
used for
targeted
advertising,
the sale of
personal data,
or profiling
in furtherance
of decisions
that produce
legal or
similarly
significant
effects (
"profiling" )
If we decline
to take action
regarding your
request and you
wish to appeal
our decision,
please email us
at support@propanechat.com
Connecticut
Residents
This section
applies only to
Connecticut
residents. Under
the Connecticut
Data Privacy Act
(CTDPA), you
have the rights
listed below.
However, these
rights are not
absolute, and in
certain cases,
we may decline
your request as
permitted by
law.
- Right to be
informed
whether or not
we are
processing
your personal
data
- Right to access
your personal
data
- Right to
correct
inaccuracies
in your
personal data
- Right to
request
deletion of
your personal
data
- Right to
obtain a copy
of the
personal data
you previously
shared with us
- Right to opt
out of the
processing of
your personal
data if it is
used for
targeted
advertising,
the sale of
personal data,
or profiling
in furtherance
of decisions
that produce
legal or
similarly
significant
effects (
"profiling" )
If we decline
to take action
regarding your
request and you
wish to appeal
our decision,
please email us
at support@propanechat.com
Utah
Residents
This section
applies only to
Utah residents.
Under the Utah
Consumer Privacy
Act (UCPA), you
have the rights
listed below.
However, these
rights are not
absolute, and in
certain cases,
we may decline
your request as
permitted by
law.
- Right to be
informed
whether or not
we are
processing
your personal
data
- Right to
access your
personal data
- Right to
request
deletion of
your personal
data
- Right to
obtain a copy
of the
personal data
you previously
shared with us
- Right to opt
out of the
processing of
your personal
data if it is
used for
targeted
advertising or
the sale of
personal data
Virginia
Residents
Under the
Virginia
Consumer Data
Protection Act
(VCDPA):
If this
definition of
Your rights
with respect
to your
personal data
- Right to be
informed
whether or not
we are
processing
your personal
data
- Right to
access your
personal data
- Right to
correct
inaccuracies
in your
personal data
- Right to
request
deletion of
your personal
data
- Right to
obtain a copy
of the
personal data
you previously
shared with us
- Right to opt
out of the
processing of
your personal
data if it is
used for
targeted
advertising,
the sale of
personal data,
or profiling
in furtherance
of decisions
that produce
legal or
similarly
significant
effects (
"profiling" )
Exercise your
rights
provided under
the Virginia
VCDPA
If you are
using an
Verification
process
We may request
that you provide
additional
information
reasonably
necessary to
verify you and
your consumer's
request. If you
submit the
request through
an
Upon receiving
your request, we
will respond
without undue
delay, but in
all cases,
within
forty-five (45)
days of receipt.
The response
period may be
extended once by
forty-five (45)
additional days
when reasonably
necessary. We
will inform you
of any such
extension within
the initial
45-day response
period, together
with the reason
for the
extension.
Right to
appeal
If we decline
to take action
regarding your
request, we will
inform you of
our decision and
reasoning behind
it. If you wish
to appeal our
decision, please
email us at support@propanechat.com
11. DO OTHER
REGIONS HAVE
SPECIFIC
PRIVACY
RIGHTS?
In Short: You may
have
additional
rights based
on the country
you reside in.
We collect and
process your
personal
information
under the
obligations and
conditions set
by
This privacy
notice satisfies
the notice
requirements
defined in
If you do not
wish to provide
the personal
information
necessary to
fulfill their
applicable
purpose, it may
affect our
ability to
provide our
services, in
particular:
- offer you the
products or
services that
you want
- respond to or
help with your
requests
- manage your
account with
us
- confirm your
identity and
protect your
account
At any time,
you have the
right to request
access to or
correction of
your personal
information. You
can make such a
request by
contacting us by
using the
contact details
provided in the
section
If you believe
we are
unlawfully
processing your
personal
information, you
have the right
to submit a
complaint about
Republic of
South Africa
At any time,
you have the
right to request
access to or
correction of
your personal
information. You
can make such a
request by
contacting us by
using the
contact details
provided in the
section
If you are
unsatisfied with
the manner in
which we address
any complaint
with regard to
our processing
of personal
information, you
can contact the
office of the
regulator, the
details of which
are:
General
enquiries: enquiries@inforegulator.org.za
Complaints
(complete
POPIA/PAIA form
5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za
12.
DO WE
MAKE
UPDATES
TO
THIS
NOTICE?
In
Short: Yes, we
will update
this notice
as necessary
to stay
compliant
with
relevant
laws.
We may update
this privacy
notice from
time to time.
The updated
version will
be indicated
by an updated
13.
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
If you have
questions or
comments about
this notice,
you may support@propanechat.com
or
14.
HOW
CAN
YOU
REVIEW,
UPDATE,
OR
DELETE
THE
DATA
WE
COLLECT
FROM
YOU?